Frequently Asked Questions (FAQS)
1. Gray's Psychological Services, PLLC or Brighter Beginnings Psychological Services, does not provide court and/or Custody Hearing Case/guardianship evaluations.
2. Forensic Evaluations are not available
3. Therapy is not available, outside of the additional services mentioned on a case by case basis for short term service options
Q: What is a psychological or neuropsychological evaluation?
A: A psychological or neuropsychological evaluation is a comprehensive process conducted by a licensed psychologist to better understand an individual’s cognitive, emotional, and behavioral functioning. The evaluation includes gathering information through intake sessions, clinical interviews, direct observations, questionnaires, and standardized assessment tools. These tools help determine whether you or your child meet criteria for a psychological or neurodevelopmental disorder, as outlined in the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, Text Revision (DSM-5-TR).
The assessment typically occurs over multiple appointments and may take several weeks to complete. Once all data has been collected and analyzed, a detailed written report is prepared. A feedback session is then scheduled to review the findings, discuss diagnoses (if any), and provide individualized recommendations for next steps.
Q: Why are there different prices for different assessments?
A:The cost of an evaluation varies based on the type and complexity of the assessment. Some assessments are more comprehensive and require additional time for testing, scoring, interpretation, and report writing. For example, neuropsychological evaluations often involve a broader range of tests and a more in-depth analysis than more targeted assessments. Pricing reflects the time, expertise, and resources required to ensure that each evaluation is thorough, accurate, and tailored to the specific referral question or concern.
Q: How Do I know what type of assessment I will need?
A:Determining the right type of assessment typically begins with a consultation. During this initial meeting, you and the psychologist will explore your concerns, goals, and the reasons you're seeking an evaluation. Based on this discussion, the psychologist will recommend the most appropriate type of assessment—whether it's psychological, neuropsychological, educational, or a combination—to address your specific needs.
In some cases, other providers—such as pediatricians, therapists, teachers, or school staff—may suggest that an assessment could be helpful. They might also provide a specific referral question or area of concern (e.g., attention issues, learning difficulties, or emotional challenges), which can guide the evaluation process.
Q: When can I schedule a consultation or evaluation?
A: There are current openings available, just reach out through the many contact options!
Q: Do you take insurance?
A:It's important to understand that insurance companies typically cover services deemed "medically necessary." This often requires a formal mental health disorder diagnosis and proof that the condition significantly impacts daily functioning.
However, many individuals and families seek our services proactively, before issues fully meet the criteria for a diagnosable mental health disorder.
Additionally, it's important to be aware that even when insurance companies provide a quote for benefits or an authorization number, coverage is not guaranteed. Payment can still be denied after review.
Our commitment is to provide thorough assessments, regardless of insurance limitations. We would be happy to help you navigate talking to your insurance company about how you may qualify for reimbursement.
We understand that timely access to psychological assessments is crucial. While universities and hospitals may offer lower-cost evaluations, the wait times at these facilities can often extend to several months. If you are able to wait for an assessment, we can provide you with resources to explore those options. However, for individuals and families seeking prompt answers and immediate support for accommodations, we offer quick turnaround times and efficient service.
Q: How do I ask my insurance about out-of-network benefits?
A: Although we do not bill insurance companies directly, many families are able to receive partial reimbursement for evaluations through their out-of-network (OON) benefits. To find out what your insurance may cover, contact your insurance provider and ask specifically about out-of-network coverage for psychological evaluation services.
Here are some helpful questions to ask your insurance representative:
What are my out-of-network benefits for psychological services?
What is my out-of-network deductible, and how much of it has been met?
After meeting my deductible, what percentage of each service will be reimbursed?
Is there a maximum allowable amount I can be reimbursed for each of the following services?
Initial intake appointment (60–90 minutes): CPT Code 90791
Psychological test administration and scoring: CPT Code 96136 (first 30 minutes), 96137 (each additional 30 minutes)
Testing evaluation and report writing: CPT Code 96130 (first 60 minutes), 96131 (each additional hour)
Feedback session (60–90 minutes): CPT Code 96131
Are there limits on how many units of CPT Codes 96137 or 96131 I can be reimbursed for?
How do I submit a claim using the superbill (detailed receipt) provided by my psychologist?
If your insurance company requests information such as the psychologist’s NPI number, EIN, license number, or possible diagnostic codes, we are happy to provide that upon request.
Q: What methods of payment are accepted?
A: Cash, Check, Credit card, HSA/FSA accounts
Q: I still have more questions, what can I do?
A: Please fill out the contact form, reach out and I will get right back to you to answer any questions. Leave your information to better reach out to you!